SHIPPING INFO
1. Overview
This Shipping and Delivery Policy governs the shipment and delivery of products purchased from www.gripnestrack.com (the “Website”), which is owned and operated by Gallus Online Ltd (“we”, “us”, or “our”), a company registered in the United Kingdom under company number 13189715. We specialise in wall-mounted hanger storage racks and serve customers located within Europe.
2. Dispatch and Processing Times
All orders are processed and prepared for shipment within 1 to 2 business days from the date of order confirmation.
3. Delivery Locations and Timeframes
We offer shipping services to destinations within Europe. To facilitate delivery, we partner with reputable international logistics providers, including DHL, FedEx, and UPS (utilising priority shipping services).
- Estimated Delivery Time: 3 to 8 business days following the date of dispatch. Please note that these timeframes are standard estimates and may vary based on the specific destination and regional customs procedures.
4. Order Tracking
To keep you informed throughout the delivery process, our automated system sends tracking updates to the email address provided during checkout. These notifications are issued at key milestones, including:
- When the order has been dispatched from our facility.
- When the shipment arrives at the carrier’s sorting hub.
- When the package is out for local delivery.
5. Delivery Delays and Non-Delivery
In the event that a shipment exceeds the standard estimated delivery timeframe, please notify our customer support team. Upon notification, we will open a formal investigation with the respective carrier to locate the consignment. Following the definitive outcome of the carrier’s investigation, we will resolve the matter appropriately by providing either a full refund or a replacement shipment.
6. Dispatch Location
All orders are fulfilled and dispatched directly from our warehouse facility located at: Gallus Online Ltd 50 Broadway London, SW1H 0BL United Kingdom
7. Contact and Statutory Information
For any enquiries regarding your shipment, please contact our customer service team using the details below:
- Website: www.gripnestrack.com
- Brand Name: gripnestrack
- Company Name: Gallus Online Ltd
- Email: clothes@gripnestrack.com
- Telephone: +44 2072218520
- Registered Office Address: 50 Broadway, London, SW1H 0BL, United Kingdom
- Company Registration Number: 13189715
- VAT Registration Number: GB377022010