Welcome to gripnestrack. We are dedicated to providing premium, highly functional wall-mounted coat hanger and garment storage rack systems designed to optimise and elegantise your living and wardrobe spaces.
1. Corporate Identity
gripnestrack is a trading name and proprietary brand wholly owned and operated by Gallus Online Ltd, a private limited company incorporated in England and Wales.
- Company Name: Gallus Online Ltd
- Registered Company Number: 13189715
- VAT Registration Number: GB377022010
- Registered Office Address: 50 Broadway, London, SW1H 0BL, United Kingdom
2. Our Operations & Logistics Commitment
At gripnestrack, we maintain oversight of our entire supply chain and fulfillment ecosystem to ensure the highest standards of service for our European and British clientele.
All inventory presented on our platform is managed directly from our centralized facility. From the precise moment an order is placed, the entire process—including physical stock allocation, meticulous packaging, quality review, and final dispatch—is executed under our comprehensive governance at our dedicated location:
- Fulfillment & Warehouse Address: 50 Broadway, London, SW1H 0BL, United Kingdom
By maintaining full internal custody of our logistics and dispatch procedures, we supervise the transition of products from our facility directly to your designated delivery address, ensuring a reliable, reliable, and standardized customer experience.
3. Customer Care & Communication
We believe in transparent, professional, and reliable communication. For any inquiries regarding our product specifications, order processing, or post-purchase support, our dedicated team is available to assist you.
- Email Support: clothes@gripnestrack.com
- Telephone Support: +44 2072218520
Our Standard Response Commitment: We aim to review and respond to all email inquiries within 24 to 48 hours of receipt. Please note that telephone support is available between 09:00 and 17:00 hours, Monday through Friday (Greenwich Mean Time / British Summer Time, excluding UK bank holidays).
4. Legal & Regulatory Compliance
Gallus Online Ltd operates in strict conformity with the statutory requirements of the United Kingdom and the European Union consumer protection frameworks.
- Consumer Rights: All transactions are governed by the UK Consumer Rights Act 2015 and the relevant electronic commerce regulations applicable within our European trading territories.
- Data Protection: We process personal data in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Your information is processed solely for the fulfillment of contracts and the enhancement of your service experience.
We thank you for choosing gripnestrack as your trusted partner in home organisation solutions.
