PRIVACY NOTICE
1. Introduction Gallus Online Ltd (“we”, “us”, or “our”) respects your privacy. This Privacy Policy details how we collect, process, and protect your personal data when you visit www.gripnestrack.com (the “Website”) and purchase our coat hanger wall mount organisers.
For the purposes of the General Data Protection Regulation (GDPR) and the UK GDPR, the data controller is Gallus Online Ltd. We are committed to processing your data transparently and lawfully.
2. The Data We Collect About You We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:
- Identity Data: Includes first name and last name.
- Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
- Financial Data: Includes payment card details (please refer to Section 4 regarding our payment processor).
- Transaction Data: Includes details about payments to and from you and other details of products you have purchased from us.
3. How We Use Your Personal Data We will only use your personal data when the law allows us to do so. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you (for instance, processing your order and fulfilling the delivery from our warehouse at 50 Broadway, London SW1H 0BL, United Kingdom).
- Where it is necessary for our legitimate business interests, provided your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
4. Payment Processing We use Stripe as our exclusive payment processing provider to handle all financial transactions on our Website. When you make a purchase, you provide your payment details directly to Stripe. We do not store, process, or retain your full credit card numbers or banking details on our own servers. Stripe collects and processes your Financial Data in accordance with their own strict data protection policies and global compliance frameworks. By completing a purchase, you acknowledge that your payment information is managed directly by Stripe to facilitate your transaction.
5. Data Retention We will only retain your personal data for the duration necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your data, and applicable legal requirements.
By law in the United Kingdom and Europe, we are required to retain basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax, accounting, and legal compliance purposes. Once this period concludes, your personal data will be securely deleted or anonymised.
6. Data Protection Measures We have put in place appropriate organisational and technical measures to shield your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. Access to your personal data is strictly limited to those employees, agents, and contractors who have a business need to know.
While we implement robust operational procedures to guard your information, you acknowledge that transmissions over the internet are subject to inherent network risks. No transmission method or electronic storage system is completely exempt from potential interception or unauthorised access.
7. Your Legal Rights Under the UK GDPR and EU GDPR, you hold rights regarding your personal data. You have the right to:
- Request access to your personal data.
- Request correction of the personal data that we hold about you.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing of your personal data.
- Request the transfer of your personal data to you or to a third party.
- Withdraw consent at any time where we are relying on consent to process your personal data.
If you wish to exercise any of the rights set out above, please contact us. We aim to respond to all legitimate privacy requests within 720 hours.
8. Contact Details If you have any questions about this Privacy Policy or our privacy practices, please contact us using the details provided below:
- Company Name: Gallus Online Ltd
- Brand Name: gripnestrack
- Company Registration Number: 13189715
- VAT / Registration ID: GB377022010
- Email Address: clothes@gripnestrack.com
- Postal Address: 50 Broadway, London SW1H 0BL, United Kingdom
- Telephone Number: +44 2072218520
We monitor our communication channels actively and will acknowledge your inquiries within 48 hours.