TERMS OF SERVICE

Welcome to www.gripnestrack.com (the “Website”). This Website is owned and operated by Gallus Online Ltd (“we”, “us”, or “our”), a company registered in England and Wales under company registration number 13189715, VAT number GB377022010. Our registered office and warehouse address is 50 Broadway, London SW1H 0BL, United Kingdom. You can contact us by email at clothes@gripnestrack.com or by telephone at +44 2072218520.

These Terms of Service govern your use of our Website and the purchase of any items from us. By accessing the Website or placing an order, you agree to be bound by these terms.

1. General Conditions

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or residence. We reserve the right to refuse service to anyone for legitimate reasons at any time.

2. Information and Specifications

We endeavour to display the descriptions and colours of our items as accurately as possible. All descriptions of items are subject to change at any time without notice, at our sole discretion.

3. Orders and Contract Formation

An order placed by you constitutes an offer to purchase an item. The contract between you and Gallus Online Ltd is only formed when we send you an email confirming that your order has been dispatched. We reserve the right to limit or cancel quantities purchased per person, per household, or per order.

4. Pricing and Payment

All prices displayed on the Website are subject to change without notice. Prices include VAT where applicable but exclude shipping charges, which are calculated at checkout. Payment must be made in full at the time of ordering via the accepted payment methods available on our checkout page.

5. Shipping and Delivery

We deliver to customers within the European region. We cooperate with premium courier services, including DHL, FedEx, and UPS Priority, to manage our transport requirements.

• Order Processing: All orders are processed and dispatched within 1 to 2 working days.
• Transit Timeline: Once dispatched, shipping and transit typically take between 3 to 8 working days.
• Tracking Notifications: To keep you informed, automated tracking notifications will be sent to the email address provided at checkout during key milestones, including when the order is dispatched, when it arrives at the logistics hub, and when it is out for local delivery.
• Delays and Enquiries: If your order does not arrive within the standard delivery timeframe, please notify us. We will initiate a formal investigation with the respective courier. Depending on the outcome of the investigation, we will provide an appropriate solution, which may include a full refund or a replacement shipment.

6. Transfer of Risk and Title

In accordance with applicable consumer protection regulations, the risk of loss or damage to the items, as well as ownership of the items, transfers to you only when you or a third party indicated by you (other than the carrier) takes physical possession of the items.

7. Consumer Rights and Returns

If you are a consumer residing within the United Kingdom or the European Union, you benefit from specific legal protections regarding your purchases.

• Right of Withdrawal (14-Day Cooling-off Period): You have the right to withdraw from the contract and return your ordered items without providing any reason within 14 days from the day you, or a third party designated by you, receive physical possession of the items. To exercise this right, you must inform us of your decision via a clear statement sent to clothes@gripnestrack.com.
• Damaged or Defective Items: If an item arrives damaged or defective, please contact our customer support team via email at clothes@gripnestrack.com within 14 days of receipt. Please provide photographic evidence of the issue. Upon verification of the damage or defect, we will arrange for a full refund or a replacement item. In such cases, you are not required to return the damaged item to our warehouse.

8. Limitation of Liability

Nothing in these terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under applicable law. To the maximum extent permitted by law, Gallus Online Ltd shall not be liable for any indirect, incidental, or consequential losses arising out of or in connection with the use of our Website or items purchased.

10. Governing Law and Jurisdiction

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to your mandatory consumer rights in your country of residence.

11. Contact Details

For any questions or notices regarding these Terms of Service, please contact us at:

• Company Name: Gallus Online Ltd
• Website: www.gripnestrack.com
• Email: clothes@gripnestrack.com
• Telephone: +44 2072218520
• Address: 50 Broadway, London SW1H 0BL, United Kingdom
• Registration Number: 13189715
• VAT Number: GB377022010